While there platforms to deal with these problems and give you full document assembly, automation and analytics controls - such as Sitemate's Dashpivot - getting your quality reporting right can start with single documents.
How they are analysed - how is the data from your quality reports aggregated and understood so to be able to draw conclusions from your data. How they are organised - what happens when a document is filled in i.e does it go into the cloud or does it stay on paper. How they are completed - are they paper, excel, word doc, app based etc. How they are created - the source of the document). Working in the industries comes with a lot of reporting, data entry, communicating changes and general admin. 
You outline the defect and who or more importantly what was responsible for the defect you document and describe the defect with supporting evidence then you draft or create an action for resolving this defect.Īs you can derive from this report, the better contractors and subcontractors are at following this format and communicating the format fields, the faster defects move from defect to resolved. This is the type of formatting very common amongst quality reports.
Signoff when the rectification or corrective action is scheduled and finally, a reference photo once the defect is resolved. Give a defect description and attach the proof of defect. Select the party or parties involved (the subcontractor, supplier etc.). A lot reference (which is typically how jobs are organised for the purposes of breaking down an asset into digestible lots). An automated form ID or number for record keeping purposes and audit control. Your defect report should follow this simple format: Defects occur regularly on projects, with heavy machinery, lots of transportation and moving parts resulting in a lot of surface imperfections and 'defects'. The defect report is a staple quality report. A quality reporting app can help streamline processes to keep track of submitted reports and detailed analytics to improve performance.Īll of these reports and clean data will help you improve the quality of your work and over time, help you win more work too. This protects your reputation, and protects you bank account as well. If you maintain high quality project delivery with high quality reporting, then you can always point to your records in the case of unfair disputes or claims, as well as lean on the objective data such as the number of defects on your jobs or speed to corrective actions. Ultimately, the 'quality' of your quality reporting and work will impact how much work you get and what your reputation is. These parameters, as well as your own internal tools like the quality management system you use or the size of your quality teams will also effect what and how extensive your quality reports are. 
The type and extensiveness of your quality reports will depend upon which guidelines you have agreed to follow, as well as the strictness and processes of the other parties involved in your project.
Outside of the poor impression your quality reports may set, properly reporting on quality inputs and outputs are to be reported on in accordance with the quality standards you have agreed to, such as the ISO9000 and it's variations.
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